Legal notice pursuant to § 5 ECG, privacy policy and cookie policy under the EU GDPR, and terms of use of the Website and customer Portal.
Information pursuant to § 5 E-Commerce Act (ECG).
Trade business with the exception of regulated trades, and commercial agent (Handelsgewerbe mit Ausnahme der reglementierten Handelsgewerbe und Handelsagent).
Austrian Federal Economic Chamber; Vienna Economic Chamber (Wirtschaftskammer Wien).
Trade authority (Gewerbebehörde): Magistrat der Stadt Wien.
Applicable trade regulations: Gewerbeordnung 1994 (GewO 1994), available at ris.bka.gv.at.
The controller within the meaning of Article 4(7) GDPR is: RAMNEX GMBH
Address: Kumpfgasse 7/15, 1010 Vienna, Austria
Telephone: +43 1 4100004
Email: [email protected]
This Privacy Policy describes how we process personal data when you visit ramnex.com (the "Website"), use our customer portal at ramnex.com/portal (the "Portal"), or contact us. It does not cover third-party websites that may be linked from the Website.
When you visit the Website, the following technical data is processed by the providers operating our infrastructure:
Netlify (hosting the static parts of the Website and Portal) automatically logs basic HTTP request data: IP address, date and time of the request, the page or resource requested, HTTP status, transferred data volume, referrer URL (the page you came from, if any), browser type, browser version and operating system.
Legal basis: Article 6(1)(f) GDPR (legitimate interests in a stable and secure Website).
Purpose: hosting the Website, ensuring its technical operation, and protecting it from abuse.
Retention: access logs are retained for up to 14 days.
Cloudflare (DNS, content delivery, TLS termination, DDoS protection and bot management) processes the same request metadata in order to deliver the Website over its global network and to distinguish legitimate traffic from automated abuse. Because Cloudflare provides TLS termination, traffic between your browser and the Service is decrypted at Cloudflare's edge before being re-encrypted to the origin. Cloudflare may derive an approximate region from the IP address (country level). Retention is governed by Cloudflare's own policies; security event logs are typically retained for short periods.
Legal basis for both: Article 6(1)(f) GDPR (legitimate interests in a stable and secure Website).
If you contact us by email, telephone, or through the contact form on the Website, we process the contact data and the content of your message in order to handle your request.
Legal basis: Article 6(1)(b) GDPR where your request relates to a (potential) contract; otherwise Article 6(1)(f) GDPR (legitimate interest in answering enquiries addressed to us).
Retention: enquiry data is retained for up to 12 months after the last exchange. Where enquiry data or correspondence has tax, accounting, customs or contractual relevance, we retain it for the applicable statutory periods under Austrian law. This may include, in particular, 7 years under § 132 BAO and §§ 190, 212 UGB, longer where required for pending tax proceedings; 5 years for certain customs records, and the applicable warranty, limitation and liability periods under Austrian civil and product-liability law.
The contact form is processed and stored by our backend provider Supabase (see section 6).
If you create an account in the Portal, we process the data you provide on registration and during use of the Portal. Depending on the function used, this may include:
Purposes: creating, maintaining and securing your account; providing the configurator and Portal functions; preparing, concluding and performing contracts; sending transactional notifications related to your account and orders; customer support; complying with statutory obligations.
Legal basis:
Retention:
Transactional notifications are limited to messages necessary for the operation of your account and the performance of the contract — for example account confirmations, password resets, quote and order status updates. Any marketing communication (such as newsletters or product announcements) is sent only with your separate prior consent.
Where we communicate with business customers, suppliers, prospective customers or other organisations, we process the business contact details of their representatives and contact persons, as well as the content of communications, for the purpose of preparing, concluding and performing contracts and maintaining business relationships.
Legal basis: Article 6(1)(b) GDPR where the communication relates to a contract with the individual concerned; otherwise Article 6(1)(f) GDPR, based on our legitimate interest in communicating with customers, suppliers and business partners.
Where records have tax or accounting relevance, they are retained for the statutory retention period.
We disclose personal data only where this is necessary for the purposes described above, where you have consented, or where we are legally obliged to do so. We do not sell personal data and we do not disclose personal data for third-party advertising purposes.
The following processors and third-party service providers are engaged in connection with the Website and Portal:
Data transferred to Netlify, Resend and Cloudflare may be processed in the United States. Such transfers take place on the basis of an adequacy decision of the European Commission (EU–US Data Privacy Framework, where the recipient is certified) or on the basis of the EU Standard Contractual Clauses pursuant to Commission Implementing Decision (EU) 2021/914.
Data processed by Supabase and Google Workspace is hosted within the European Union.
We do not transfer personal data to any other third country.
We currently use only strictly necessary cookies and similar technologies. We do not use analytics, marketing, profiling or tracking cookies. For details, see our Cookie Policy at ramnex.com/cookies.
We do not use automated decision-making within the meaning of Article 22 GDPR and we do not engage in profiling that produces legal effects concerning you.
In cases where we process the data on the basis of our own legitimate interests, you have a right to object to this processing of personal data on grounds relating to your particular situation.
You have the right to access, rectification, erasure, restriction, data portability and to object. Contact us about this.
If you believe that the processing of your personal data violates data-protection law or that your data-protection rights have otherwise been infringed, you may lodge a complaint with a supervisory authority. In Austria, the competent supervisory authority is the Data Protection Authority.
Provision of personal data is generally voluntary. However, certain functions cannot take place without the data marked as required — in particular registration of a Portal account, submission of a contact form or quote request, and the conclusion and performance of a contract (including invoicing, where statutory invoice content is required). Without that data, the corresponding function cannot be provided.
We may update this Privacy Policy from time to time. The current version is always available at ramnex.com/privacy and is dated at the top.
You can reach us at: [email protected]
Supervisory authority for compliance with data protection regulations in Austria:
This Cookie Policy describes the cookies and similar storage technologies used on ramnex.com and ramnex.com/portal. It supplements our Privacy Policy.
We currently use only strictly necessary cookies and similar storage technologies. Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies. We do not use cookies for analytics, marketing, profiling, advertising or tracking.
We therefore do not display a cookie banner. If we ever introduce non-essential cookies, we will activate a consent banner and set such cookies only after your prior, freely given, specific, informed and unambiguous consent.
__cf_bm — bot management, distinguishes humans from bots. First-party cookie. Duration: 30 minutes (rolling).cf_clearance — confirms that a security challenge has been passed. First-party cookie. Duration: up to 1 year.sb-<project-ref>-auth-token — Portal authentication. When you log into the Portal, our backend provider issues an authentication session for your browser. The session token is stored in your browser's localStorage under a key of the form sb-<project-ref>-auth-token. This is strictly necessary to keep you logged in and to associate your requests with your account.The session is created only after you actively log into the Portal and is removed when you log out, when the session expires, or when you clear your browser storage.
These cookies do not contain advertising or tracking identifiers. Further information: developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies.
If we change the cookies and similar storage technologies we use — in particular if we introduce non-essential cookies — we will update this Policy and, where required, activate a consent banner.
Questions about this Cookie Policy: [email protected].
These Terms of Use ("Terms") govern your access to and use of ramnex.com (the "Website") and the customer portal at ramnex.com/portal (the "Portal", together with the Website: the "Service"), operated by RAMNEX GMBH, Kumpfgasse 7/15, 1010 Vienna, Austria ("RAMNEX").
These Terms do not constitute a sales contract. The purchase of products from RAMNEX is governed by a separate contract concluded between you and RAMNEX in the form of an offer accepted by you, including RAMNEX's General Terms and Conditions of Sale where these are communicated to you and accepted before the conclusion of the contract.
The Service consists of the public Website (information about RAMNEX, its products and applications, and contact forms) and the Portal (a product configurator, saving configurations, requesting quotations, and where applicable accessing quote, order and invoice information).
Some functions of the Portal may be provided in cooperation with third-party service providers; you will be informed of this within the Portal.
The Service is primarily directed at business customers. It is, however, also accessible to consumers. If, on registration or in a quote request, you state a company name and a valid VAT identification number, you are treated as a business customer (B2B); otherwise, you are treated as a consumer (B2C). The respective statutory provisions apply. Nothing in these Terms restricts the mandatory rights of consumers under Austrian or EU law.
Access to the Website is free of charge and does not require registration.
Use of the Portal requires registration. When registering, you must provide accurate and complete information and keep it up to date. If you register on behalf of a company or other legal entity, you confirm that you are authorised to do so.
You are responsible for keeping your account credentials confidential. You may not share your credentials, and you must inform us at [email protected] without undue delay if you become aware of any unauthorised use of your account.
Configurations you save in the Portal are stored for 30 days from the last modification and may be deleted thereafter unless you take further action. Submitting a configuration as a quote request may extend storage for the purposes of contract preparation.
RAMNEX may suspend or terminate your account in the case of a material breach of these Terms or unlawful use of the Service. Where reasonably possible and consistent with the protection of the Service, RAMNEX will give prior notice. Statutory rights to terminate for cause remain unaffected, and the mandatory rights of consumers are not affected by this clause. You may terminate your account at any time by sending an email to [email protected].
You agree to use the Service only for its intended purposes and only in a manner consistent with these Terms and applicable law. In particular, you agree not to:
The product configurator and other interactive functions of the Portal are provided for information and quotation purposes only. Configurator outputs (including bills of materials, indicative prices, lead times and feasibility indications) are non-binding and constitute an invitation to make an offer, not a binding offer.
A binding contract for the purchase of products is concluded only when RAMNEX provides a written offer or order confirmation and that offer or order confirmation is accepted by you, or when you place an order and RAMNEX confirms acceptance in writing. RAMNEX reserves the right not to accept a quote request, in particular where the configuration is technically infeasible, where capacity is not available, or where economic or legal reasons make acceptance unreasonable.
By submitting a quote request, you authorise RAMNEX to process the configuration and the data you have provided for the purpose of preparing a quotation, in accordance with the Privacy Policy.
The Service, including its content, design, layout, source code, databases, trademarks, logos, product names, images, drawings, technical specifications and other materials, is protected by copyright, trademark and other intellectual property rights. Unless expressly stated otherwise, all such rights are owned by RAMNEX or its licensors.
You are granted a limited, non-exclusive, non-transferable, revocable right to access and use the Service for its intended purposes. Except to the extent permitted by Austrian and EU copyright law, you may not, without RAMNEX's prior written consent, copy, modify, distribute, publish, transmit, display, license, sell or otherwise commercially exploit any part of the Service or its content, or remove or obscure any proprietary notice contained in it.
Configurations you create using the configurator remain your input data; the underlying configurator software, parametric logic and product catalogue remain the intellectual property of RAMNEX and/or its licensors.
When you submit content via the Service (such as information in a contact form, configuration data, quote request details, or files uploaded to the Portal), you grant RAMNEX the right to use that content for the purposes of providing the Service, processing your enquiry, preparing and performing a contract, and complying with legal obligations.
You confirm that you have the right to submit such content and that it does not infringe third-party rights or applicable law. RAMNEX may remove user content that is unlawful or breaches these Terms.
The Service may contain links or references to third-party websites or services. RAMNEX has no control over those third parties and assumes no responsibility for their content, availability or data processing. The terms and privacy notices of those third parties apply when you use them.
RAMNEX endeavours to make the Service available with reasonable reliability but does not guarantee uninterrupted, error-free or secure availability. Planned maintenance and unplanned outages may temporarily restrict access. RAMNEX may modify or discontinue functions of the Service for technical, economic or legal reasons and will use reasonable efforts to give appropriate notice of material changes affecting registered users.
Information on the Website and within the Portal — including descriptions of products, applications, technical specifications, configurator outputs and indicative prices — is provided for general information and quotation purposes. RAMNEX takes reasonable care to keep this information accurate and up to date. Binding statements about products, specifications, prices and delivery times are made only through individual offers, order confirmations and the resulting contracts. All final details, technical specifications, pricing and contractual terms are negotiated individually; all information displayed on the website and in the configurator is strictly indicative and non-binding.
Any liability for direct, indirect or other damages, irrespective of their cause, arising from the use or unavailability of the data and information on this website is excluded to the extent legally permissible.
How we process personal data is set out in our Privacy Policy at ramnex.com/privacy.
RAMNEX may amend these Terms from time to time, in particular to reflect changes to the Service or to the applicable legal framework. The current version is always available at ramnex.com/terms and is dated at the top.
For registered Portal users, RAMNEX will notify changes by email to the address associated with the account or by notice within the Portal. Where the changes are material and to your disadvantage, you may terminate your account before the changes take effect. Continued use of the Portal after the changes take effect is deemed acceptance of the amended Terms, unless mandatory law provides otherwise. The rights of consumers under mandatory law in respect of changes to the Terms remain unaffected.
These Terms are governed by Austrian law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). For disputes with business customers arising out of or in connection with these Terms, the courts competent for the first district of Vienna, Austria, have exclusive jurisdiction. For disputes with consumers, the statutory provisions on jurisdiction apply.
If any provision of these Terms is or becomes invalid or unenforceable in whole or in part, the validity of the remaining provisions is not affected. The invalid or unenforceable provision is to be replaced by a valid and enforceable provision that comes as close as possible to the economic purpose of the original provision.